Reddaway

7720 SW Mohawk St., Bldg. H
Tualatin, OR 97062

(888) 420-8960 Phone
(503) 612-3100 Phone
(503) 885-5672 Fax
Email Sales

Our Service Coverage

  • Headquarters in Tualatin, Ore.
  • Western United States and Canada
 

Every day Reddaway employees go above and beyond for our customers – making sure deliveries arrive safely, on time and damage-free. Here's what a few customers had to say...

We’d like to hear from you too. Share your stories about the Reddaway team members who have made a positive impact!

Tommy Bowers
Assistant Terminal Manager

Tommy recently went above and beyond when he called me to let me know a couple of our totes arrived at the terminal leaking. He made arrangements for a city driver to swap out the leakers early the next morning so that the customer's order was only delayed by 1 day. Thank you so much Tommy! Our shipments are typically for job site applications with deadlines. Your efforts made this a nearly seamless delivery and our customer was able to keep their job on schedule.

Natalie Mendez
Account Manager
Natalie provide exceptional customer service! She is very friendly and very eager to help when we need her. She is also quick at getting issues solved and coming up with answers to our questions. Something else we don't see often and find outstanding, is her eagerness to learn our industry and how it works to better help us! Natalie also checks in on us frequently either by email or in person to see how we are doing. BIG high five to Natalie for being an awesome Sales Rep!
Teresa Rockwell
Area Manager for Eastern WA

Best customer service ever! If we have a problem, he will help.

Kent poyle
Local Driver
Kent gave me his phone number when he first started coming here to pickup. He usually calls to check to see if I have freight for him. I had freight that had to go out for month end. I got distracted after entering my pickup information and forgot to push submit. So when I realized it, dispatch declined my pickup request. I called Kent and he was on his way back from Tracy and said he would come by and pick it up for me. It is the people that go above and beyond working for you that make you who you are. It is great when they don't look at you as just a pickup number. Job well done Kent, keep up the good work.
Vicky williams
corporate account specialist

Shout out to Vicky Williams. She is a constant support for the 3PL team. She does great work and follows up on issues until they are resolved. Keep up the great work Vicky. You make my job a lot easier. Thank you.

Chico Maldonado
driver

Chico is one of the best drivers that services our facility. He is always there when needed, making pickups when other drivers can not make it to us on time! Always willing to go the extra mile to service the customers on his route! Great attitude and personality. Pleasure to work with.

ryan buscher
pricing analyst

It's easy to hide behind a screen or a phone and let your customer service skills get dull and rusty. It's even easier to let your internal customer service skills wear down. Ryan is hands down one of the most thorough people I have ever had the pleasure of working with. His responses are percise and he consistently ensures that no stone is left unturned when looking at solutions for customers needs. His prompt replies, attention to detail and ability to effectively communicate make what I need to do, much easier. The success of my team and my counterparts could not be realized without his involvement. Thank you Ryan for all you do, and please keep up the good work!

Loring Dana
Operations Supervisor
Anytime I have ever had a question or concern about a shipment, Loring is very helpful and always provides me with the information and answer I need. He is a great resource and asset to both me, as your customer, and for your company. He always has a positive attitude and the willingness to make it happen.
Phil Polster
Driver
I'm the office manager of a roofing company, and our shipments almost always require the use of our forklift, so they can't just be dropped off in a side yard if nobody is here. We're open 9-3 and I'm usually here by myself. Phil is great about calling me when he knows he can't get here by 3, and gives me an ETA so I can either plan to stay late or arrange for one of our crew to be here. I think it's very thoughtful and helpful of him to go this extra step to help me keep things running smoothly. He is extremely friendly and obviously cares about doing a great job in every aspect.
grant whinery
driver
Grant is an excellent example of what an employee should be like. He goes above and beyond to make sure we receive the best service possible. Our dock closes at 4 pm and Grant rarely misses the deadline. If he is going to run late he will always call us to make sure it is alright. While we always try to accommodate if for some reason we would not be able to stay late he will make sure he gets here. Grant never complains about his job as we have experienced with many other drivers. He is always willing to help put stickers, packing slips or what ever we need to get the loads going and always does it with a smile. If not for Grant, we probably would not use Reddaway exclusively. I wish I had a dozen employees like him.
dave presley
driver
Dave has come a very long ways with his customer service skills and he has become our favorite LTL driver. Dave is very pleasant to be around, he is patient with us and very respectful. Our particular industry keeps drivers waiting for our shipments to be completed. It is not fun for us and most definitely not fun for the drivers who have to wait around for us to get them ready and on their truck. This is where Dave stands out - he doesn't complain, he waits patiently, and when it doesn't look like everything will fit on his truck then he gets us hooked up with another truck that does have room. Thank you, Dave!
susan conrad
corporate account specialist
Shout out to Susan Conrad. Her support on the 3PL support team in invaluable. She makes my daily work easier by handling report requests at the last minute to checking on shipments in the RETL foot print. Thank you for all you do Susan.
danny Valdivia
driver
Danny has been terrific picking up our boxes for Amazon. We are upstairs with no elevator and normally have between 12 and 20 individual boxes. Danny arrives, ready for a workout, and finishes the job in record time. He is always friendly and positive. We are so grateful! When Reddaway is assigned to pick up our shipment, we can relax and know all will go well.
Pete Hirsh
Account Manager
Pete knows how to get things done on a budget I can afford. Thanks Pete.
Kirk Hesler
Corporate Pricing Analyst

I would like to thank the whole team at our local terminal in Missoula. They are my "go to" LTL service because they really go the extra mile from our dock all the way through to the receiving end. Their drivers are professional, patient, and take excellent care of our product. I appreciate that they are willing to take the time to help arrange and block our spots at pickup as well as adding cardboard and ratchet straps to bumper and cushion our more sensitive/delicate items. I also work closely with their office staff booking shipments, and confirming transit times. Everyone I deal with on the phone is pleasant, easy to work with and very knowledgeable about their job. Top shelf customer service all around keeps me a very satisfied customer, and I often recommend Reddaway to other folks in my field that have transportation needs. Jason and Clint really understand the specific needs of our business at Big Sky Brewing Company and make every effort to ensure that both our inbound and outbound shipments go as planned. I can always count on Reddaway to take good care of our product. Thank you!

bonnie nelson
account manager
I have known Bonnie from my previous employer and she provides the same outstanding service to our account here at Scentsy as she had previously. She goes above and beyond to make sure our freight is picked up and delivered on time. She is a true industry professional and always take care of any problems that arise. We really appreciate her attention to detail and follow up!
cindy uhie
coporate account specialist
Shout out to Cindy Urie. She does multiple reports each month for multiple 3PL partners I handle and she gets them the needed information each month without a hitch. Thank you for all you do, Cindy!
bruce parsons
driver
Bruce is a great driver, who is always smiling and has a great attitude. We are very thankful for him, and the information that he has provided. He is always up to date with the newest regulations, and has been a very helpful with any questions we have had.
sean heasley
terminal manager
We hear a lot about teamwork - Sean walks the talk. Anytime I am struggling, trying to understand why a shipment handled certain way - Sean always takes time to help explain. When I was on vacation a large customer sent an email inquiry directly to Sean. He saw a need and stepped up to the plate. Answered customer directly and effectively. Sean has a good attitude every day and has the ability to motivate people. Sean's even handed temperament deserves praise. I have not once seen Sean in a bad mood or refuse to help other employees. He has played a big role in developing a positive and happy culture. I am grateful Sean is a co-worker. Sean does Make it Happen at Reddaway. .
Paul Medina
Account Manager

Good Morning! Ever since Paul took over our account he has been beyond the greatest! I have been at this CED location for over 30 years and never have we had a rep from any trucking/shipping company take care of us the way he does. Any time we have even the littlest concern about a shipment, we call him and he gets it handled. If there is a situation with a terminal he always keeps us in the loop till the delivery is made. If you could clone him that would be awesome! He is the gold standard of what it takes to take care of the customer!!!

Doug Iverson
Local Driver
We deal with Doug as a driver picking up and delivering freight. He is always very courteous and friendly. He is a good ambassador for your company, as he is always smiling and very patient if we are busy.
Ralph Nicolino
Senior Account Manager

Best customer service ever! If we have a problem, he will help.

Kelley Foye
Local Driver
We here at BCS America have had the pleasure of having Kelly as our driver since 2010. Every day he is so nice and willing to help under any previous circumstances such as weather, traffic, strange hours, large loads or heavy shipment days to no shipment days. He has a really close contact with our main shipping staff. It is like clock work--plain and simple every day. The days he uses his earned vacation and or sick time is when we miss him the most. He is a stellar employee who deserves the recognition, and this is a nice chance to do so.
Ralph Nicolino
Senior Account Manager

Ralph is a superstar. There is nothing this guy can't tackle. Best sales rep I have ever dealt with.

Dean Jenks
Local Driver
I have had the pleasure of working with Dean for the last 15-17 years at Camp Chef. He has always been so friendly and kind. If I have had a last minute shipment, I can always call him and he will come back to load it. He is always willing to help anyone and do it with a smile on his face. He made my job easier. Today is my last day, I'm retiring. I'm going to miss his smiling face everyday. He is totally awesome to work with. There needs to more drivers like Dean in this world.
Steve Wise
Terminal Manager
This guy is a company man. He always takes my call and is willing to help any way he can--whether it's an A.M. delivery, lost freight found or even billing errors caused by the receiving terminal. You are lucky to have Steve on your team.
Jan Tabish
Senior Account Manager
Not so much of a story, more like complimenting one of the most soft-hearted, caring, hard-working people I've met. Jan not only looks out for her clients but her employer. She has always looked out for the well-being of our company. She now resides elsewhere--where she is needed--but we've missed her ever since! If she reads this, make sure she knows, we miss her, and we wish her the best!
Denise Martinez
Customer Service
Denise is the only point of contact I have at Reddaway who can smoothly handle moving my product from Canada to its U.S. destinations. When I get stuck in Dispatch, she is the one who gets me out. Do not let her go. In fact, may I suggest a monetary incentive to carry on with her great customer service.
Pete Hirsch
Account Manager
Pete was my first sales rep...I have to say that he knows customer service. He shouldn't be a sales rep. Management fits him better. I hardly say that about anyone. He walked off the street and said my business looked like I had lots of LTL shipments, and I do. He earned my account very quickly. Any time I had a problem, it only took one email to fix it, just one. I never had to repeat myself and really don't have that kind of time. He also follows up without me asking, which makes me feel valued. I fell in love with Reddaway because of his customer service ability, his sympathy (even when something went wrong, he found an awesome way to say sorry). He just asked the terminal what went wrong and makes sure it won't happen again. That is power and powerful for me. I am sorry he is no longer my rep. Anyway, I wanted to let Reddaway know that you have an excellent employee amongst your team! I want to give a shout out to Pete!
Shaun Avant
Account Manager
Stand-up guy who always helps and does not move on until the issue is resolved. In our area we have had numerous salesman over the last few years. Shaun takes over our account until a new salesman is assigned. He always treats me as if I was one of his customers. You are lucky to have a team player like Shaun! Shaun works for both the customer and Reddaway.
Jason Breen
Account Manager

I would like to thank the whole team at our local terminal in Missoula. They are my "go to" LTL service because they really go the extra mile from our dock all the way through to the receiving end. Their drivers are professional, patient, and take excellent care of our product. I appreciate that they are willing to take the time to help arrange and block our spots at pickup as well as adding cardboard and ratchet straps to bumper and cushion our more sensitive/delicate items. I also work closely with their office staff booking shipments, and confirming transit times. Everyone I deal with on the phone is pleasant, easy to work with and very knowledgeable about their job. Top shelf customer service all around keeps me a very satisfied customer, and I often recommend Reddaway to other folks in my field that have transportation needs. Jason and Clint really understand the specific needs of our business at Big Sky Brewing Company and make every effort to ensure that both our inbound and outbound shipments go as planned. I can always count on Reddaway to take good care of our product. Thank you!

Doug Stubbs
Local Driver
I have worked at House of Clean since 2001 and have dealt with Doug from the beginning. We ship pallets of product out each week from our Bozeman warehouse to our Missoula warehouse. Doug will actually call me if he doesn't see a pick up request come through for us, which is extremely helpful when I forget to mark the "Schedule Pickup" when doing my BOL online.
Bruce Parsons
Local Driver
We just love it when Bruce pulls up with a big smile on his face. He is always very personable and willing to give whatever help is needed with our shipments. We couldn't ask for better service than Bruce provides for us. :)