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Reddaway

7720 SW Mohawk St., Bldg. H
Tualatin, OR 97062

(888) 420-8960 Phone
(503) 612-3100 Phone
(503) 885-5672 Fax
Email Sales

Our Service Coverage

  • Headquarters in Tualatin, Ore.
  • Western United States and Canada
 
Reddaway Today

Delivering an exceptional customer experience

Prior to entering the transportation industry with Reddaway in 2000, Appointment Clerk/Customer Service professional, Lori Ray had a long, accomplished career as a Licensed Practical Nurse in a nursing home. And while her duties in the Reddaway Denver, CO terminal are quite different than those she held as a nurse, one quality that has clearly carried over is customer care.

Denver Terminal Manager, Jim Whitbread explains, "What separates Lori from the rest is her 'can-do' attitude. She is very customer-oriented and works extremely hard to make sure all customers have a positive experience with Reddaway."

With a litany of responsibilities ranging from appointment setting, to managing finances, and an average of over a hundred calls a day, it's a wonder how Lori manages to maintain the level of personalized care that she does.

Though, according to Lori, it's simply the only way to treat people. "I want to treat people the way that I would like to be treated, and that often means that you have to take that extra step. I put myself into the customers' shoes, and that's what motivates me."

Take, for instance, a recent testimonial we received from our valued customers at Speakout! Productions, Inc.--a multi-faceted communications company based in Colorado Springs, CO. When Speakout! owner Brad Hartman was faced with a sticky shipping situation, he turned to Lori Ray for assistance.

Faced with a tangle, Lori Ray went above the call of duty and responded to Brad Hartman's specific needs. Mr. Hartman wrote, "After just a few minutes into the call with Lori, I knew I had someone that cared about my shipment. Everything went exactly as planned. The driver (William Blakeman) even dropped the skid onto the street, and then moved it by hand thirty feet to exactly where I needed it."

"I so much appreciate the work that Lori and her driver did to help me and my business out. We are not a big shipping customer, but when we need shipping, it needs to be done right. Communication is critical. Hats off to Lori and your driver for making all the difference in the world."

Lori is just one example of the people and service that keeps customers coming back to Reddaway.

Experience Reddaway service for yourself. To schedule your next shipment visit reddawayregional.com or call our Customer Care Group at 1-888-420-8960.

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