When one of your biggest customers calls and says¬†"I need it now!"¬†you want to make sure they get it¬†now.
Daryl Parker from¬†GPM Corporation¬†was in that situation. One of his largest customers called on a Thursday to say they needed a GPM pump immediately.
Daryl quickly called¬†Tricia Memmolo, a member of Dana McGowan's Customer Service team, to ask for delivery status.
Tricia found the pump in transit and worked with Daryl to arrange a "will-call" for the pump at our¬†Tracy, CA¬†terminal.
When Daryl arrived, he found the palleted pump set aside and ready to go.
Reddaway employees soon had the pallet loaded and set to go to the customer's site for installation.
Daryl followed up to say, "With employees like Tricia, the core philosophy of Reddaway is shown through exceptional customer service. It was a pleasure dealing with your company. Reddaway has quality representatives."