In the December Issue
 
What's New
News & Other Services
Industry News
Tips
A Place Reddaway Calls Home

Get started shipping with Reddaway today

Contact us by email to have an account executive help today.

— Our Reddaway website (reddawayregional.com)

— By phone (1-888-420-8960)

— Find the Reddaway service center nearest your location.

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Happy Holidays!

All of us at Reddaway wish you a joyful holiday season, filled with the warmth of family and friends and the blessings of good health.

So that our employees can celebrate the holidays with their loved ones, we will be closed Dec. 23—25 and 31 and January 1.

Reader survey coming

Are you a Reddaway Rewards member?

Rewards members enjoy special savings when they ship more with Reddaway.

To learn about Reddaway Rewards, talk with your Reddaway account manager today.

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Still time for holiday shipping!

Multiday WindowTM service helps you meet those Must-Arrive-by-Date (MABD) compliance requirements by ensuring your order is delivered when you say, not early or late.

Window delivery options are from two to five days.

Complete the online form to receive more information.

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Aloha, Shippers!

With a single point of contact and single invoice, our Hawaii service includes pickup at origin, drayage to the Port of Long Beach, trans-ocean transportation, final delivery and everything in between.

Call the Reddaway Customer Care Group at 1-888-420-8960 for rates and schedules.

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You'll love our Canada service!

Reddaway gives you the most next-day shipping lanes to and from Canada along with industry-leading speed and reliability for fast, hassle-free crossborder service.

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News From YRC Worldwide!

Subscribe to YRC Worldwide Insight and stay up-to-date on the latest financial updates, company videos, FAQs, industry insights, case studies and more.

It's easy to Sign up for YRC Worldwide Insight email updates.

Haven't checked out YRC Worldwide Insight on the web yet? Visit today.

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Get the latest looks at the YRCW Connection Company Store

Check out our updated Reddaway merchandise, now available at the YRCW Connection Company Store. Order online:
www.yrcwconnection.com

Shirts, caps, gloves . . . our online store offers handy reminders to make Reddawayyour first choice for fast, efficient, claim-free service.

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What's New at Reddaway

Thanks for a great year!

Reddaway tractor-trailer, Reddaway coveraage area map and two driversCommitted to being your first choice for regional transportation, during 2010 we enhanced our next-day service offering, rededicated ourselves to service excellence, and picked up a number of cherished honors.

To say we couldn't have done it without you is not a platitude; it's a fact. Thank you for letting us serve your transportation needs!

We kicked off 2010 by accelerating transit times, shaving off a full day on lanes network-wide, including lanes from northern California, Colorado and Washington going into western Oregon; lanes from Colorado and Washington going into northwestern Montana; and lanes from Utah, northern California, Idaho, Oregon and Washington going into Colorado.

Next came the launch of the Reddaway volume transportation hotline,  giving customers direct access to a dedicated team experienced in shipments of more than six pallets, 6,000 pounds or 10 linear feet.

Before the end of the first quarter, we also launched our door-to-door Hawaii service, providing coverage to more than 98 percent of the Hawaiian population with the Reddaway tradition of on-time, claim-free service.

During a year of struggling economic recovery, we continued to treat each shipment as if your business depended on it. With flexibility and nimbleness, we delivered confidence with the kind of statistics you're looking for:

  • 98 percent on-time
  • 0.8 percent claims ratio (well below industry averages)

Registered users of  reddawayregional.com noticed that during the year we strengthened our online tools, making it even easier for you to schedule and track shipments and analyze your shipping history.

While our first priority is always a job well done, we're proud and appreciative when our efforts are noticed. Several times during 2010 we were publicly honored for quality:

As we head into 2011, we'll keep working hard to make your business successful. Go to reddawayregional.com or call us at 1-888-420-8960 for confidence delivered.

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News & Other Services

'Tis the season to protect from freezin'

Thermometer showing low temperatures, men foldering cargo quilt, Reddaway logo, snowy highwayReddaway successfully moves shipments sensitive to cold temperatures with our Freeze Protection Service.

  • Available in Colorado, Wyoming, Montana, Idaho, Utah, Nevada and parts of Washington and Oregon
  • Pickups made Monday through Thursday for next-day direct deliveries; also available on some two- and three-day lanes
  • Technically-engineered and environmentally-friendly Cargo Quilt® covers keep your shipments at temperatures greater than 32 degrees Fahrenheit from pickup to delivery

For more information, simply complete a customer interest form.

Or you can schedule your protect-from-freezing shipment by calling 1-888-420-8960 or by going online to reddawayregional.com. Then, just mark your shipments and bills of lading with "protect from freezing."

We'll take it from there!

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Industry News

U.S. homebuilder confidence inches upward

carpenter's tool beltFor the second straight month, confidence among U.S. homebuilders was up in November, according to the National Association of Home Builders/Wells Fargo confidence index. The index reached a five-month high at 16. Index readings below 50 mean more respondents perceive conditions as poor.

For the five years leading up to December 2007, readings averaged 54. Economists point to the abundance of existing homes on the market, which compete against new-home construction.

U.S. factory output up in October

Salesman, customer discuss attributes of car in sales lotThe U.S. Federal Reserve said U.S. factory output was up 0.5 percent in October, attributing the improvement to an increase in autos, appliances and business equipment.

Overall industrial production, which includes factories, mines and utilities, was flat for the month, primarily because of warm weather and the resulting reduced demand for electricity and gas heat.

U.S. retailers see monthly gains continue

shopping bag in woman's handOctober saw the fourth straight month for retail gains, according to the U.S. Commerce Department.

Excluding auto parts, retail sales were up 1.2 percent over September and 7.3 percent over the prior year.

Leading the increase were building supplies (up 12.2 percent over prior year), and clothing and sporting goods (up 6.7 percent over prior year).

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Tips to Make Your Life Easier

An ounce of prevention

Properly packaged shipmentsDamage-free shipping is always our goal, and proper packaging is an important first step.

As you prepare your shipments for transit, here are some tips on packaging and stacking a pallet to keep in mind.

  • Proper packaging protects your shipment during transit. Select the packaging that's appropriate for your product. Cartons, crates, cages or drums are good alternatives.
  • Use sufficient packing materials around and between items, an inner box within the packaging, or a "shroud" of blankets or cushioning materials around your product for protection.
  • Build a cube by aligning the vertical edges of multiple cartons and maintaining a flat, level top surface.
  • Stack cartons squarely within the pallet, and use stretch wrap, shrink wrap, banding or spray adhesives to keep items together and to preserve the cube shape.
  • Maintain carton strength by properly stacking pallets. For example, an interlocked pattern reduces carton strength by up to 50 percent, misaligned cartons reduce carton strength by 30 percent.
  • Place single containers on outside corners of pallets, or ship them loosely.
  • Secure cartons to the pallet with bands, tie downs, ratchet straps, stretch- or shrink-wrap, or breakaway adhesive.

Chemicals and hazardous materials have their own special shipping needs and Reddaway has the expertise, processes and technology to help you there, too.

For more information or to schedule a pickup, visit us at  reddawayregional.com or call us at 1-888-420-8960.

Delivering an exceptional customer experience

"At Reddaway, there's a genuine interest toward customers, to help them and provide the best service," says Cindy Urie, Customer Care representative.

Reddaway customer service representative Cindy Urie with Reddaway coverage map having Clackamas highlighted"Cindy has spent much of her career in customer service." I like to solve customer problems, and thank goodness our customers are really good," she says. "I listen carefully, take their calls seriously, and provide honest answers to their questions. And I try to keep a smile in my voice—I'm not a robot!"

A Reddaway employee for only two years, Cindy compares her current work to other jobs she's had, saying, "The emphasis on customer service comes from the top, and you see it throughout the company. I think management interaction is so important, and you don't often see that at large companies like ours."

In addition to answering calls, Cindy also supports some of the company's largest accounts by providing daily reports on their transportation activities. "We use tracking reports proactively, checking every active PRO number in the system and alerting service centers so that we can resolve a situation before it becomes a problem."

Cindy is just one example of the people and service that keep customers coming back to Reddaway.

Experience Reddaway service for yourself: To schedule your next shipment, go to reddawayregional.com or call our Customer Care Group at 1-888-420-8960.

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A Place Reddaway Calls Home

San Francisco Bay Area, California

San Francisco and surrounding Bay Area cities on a map, Golden Gate Bridge, Coit Tower, street car, fortune cookies, Fisherman's Wharf sign, AlcatrazThe birthplace of denim jeans, fortune cookies, Irish coffee and Monterey Jack cheese, the San Francisco Bay area, better known as "The Bay," is the complete package. Outstanding restaurants and entertainment, international flair, cable cars, ferries and easy access to vineyards, sailing, skiing, even fly-fishing are all part of the lifestyle that makes the city so distinctive.

While tourists may flock to Alcatraz, Fisherman's Wharf and Chinatown, perhaps the city's most recognizable landmark is the Golden Gate Bridge. To get the best perspective, you need to walk the bridge. Stand at its center, 200 feet above the water, and look up at its 300-foot towers. Of course, more traditional views can be seen from Golden Gate Park, Baker Beach, South Vista Point, Fort Point, the Marin Headlands and Fort Baker.

The Bay is also a place Reddaway calls home.

With service centers in Santa Rosa, San Jose and Oakland, Reddaway provides industry-leading, next-day service throughout California, southern Oregon and western Nevada, and two-day service to the inter-mountain area.

For more information or to schedule a shipment, talk with a Customer Care representative at 1-888-420-8960 or go online to reddawayregional.com.

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regional expertise: leaders in next-day delivery | quality handling | on-time performance