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What's New at Reddaway
Avoid chargebacks with Single-day or Multiday Window™ Service
Retail shipments are arriving for the holiday season. Whether through chargebacks or scorecard ratings, their vendors are getting the message loud and clear: Retail customers are serious about delivery precision to help manage their supply chains.
It's estimated that retailer chargebacks affect up to 15 percent of their manufacturers' invoices. Chargebacks are applied for a vendor's failure to comply with purchase order conditions or routing guides. Early or late deliveries are among the top five compliance issues leading to chargebacks.
Infractions can be costly. Depending on the retailer, chargebacks can reduce overall revenue by up to 10 percent. This can mount up to tens of thousands of dollars in invoice deductions. In addition, poor scorecard performance can damage customer relationships. Consequences can include shelf placements outside gaze paths and even reductions in orders.
One way Reddaway can help you avoid chargebacks and improve your scorecard performance is with our Single-day or Multiday Window™ Service. You select a specific day or range of days, Monday through Friday, for delivery, and we'll make sure your shipment arrives as specified.
Multiday Window Service from Reddaway is a complete Must-Arrive-by-Date (MABD) solution with precise delivery capabilities throughout our service area. Need proof? Reddaway has moved more than 20,000 guaranteed shipments with a 99.5 percent on-time record.
See for yourself. This holiday season, let Reddaway help with your retail shipping. Schedule a shipment online at reddawayregional.com or call 1-888-420-8960.
Reddaway driver recognized for safe driving and bravery
A hero with an impeccable driving record, Dan Istre earned top honors as the 2010 Idaho Driver of the Year, awarded by the Idaho Trucking Association (ITA) at its 76th Annual Convention on Aug. 13.
Istre started with Reddawayat age 14, working on the dock. By 18, he was a professional driver.
"It doesn't get any better," says Istre.
"Reddaway has afforded my family and me a good life, and I enjoy the opportunity to meet people every day."
Dan's story includes a stop in Snowville, Utah, where he was waiting to meet another driver.
Dan noticed smoke, then flames, coming from a small motel. Without hesitation, he ran across the road and began pounding on doors, even kicking them open to ensure everyone got out safely before the fire engulfed the entire building. Quickly, the fire spread and the motel burned to the ground.
Had it not been for his quick thinking and his dedication to safety, the outcome could have been so much worse. In that moment, Dan Istre was truly a hero in every sense of the word.
"Dan is the epitome of a professional driver, and his 16 years and one-million miles of safe driving with Reddaway are proof of that. From his appearance to his attitude, he is a quality individual," says Mike Stephenson, Boise, Idaho, service center manager.
"I'm on cloud nine," adds Dan. "It was an honor to be nominated for this award, and it's still an honor."
And now, a word from one of our customers . . .
"I am so happy to be able to give you such wonderful feedback on the sweet and helpful Reddaway driver [Larry Ferguson] who delivered a big, 117-pound box to my residence yesterday afternoon.
"It was hot, late on a Friday, and I think I counted one last box on his truck to be delivered. I'm certain he'd had a long, hot day and week. I needed help getting the box into my backyard, and all day I was trying to figure out how I could move it by myself if he wouldn’t help me. Unfortunately, I’ve had lots of bad experience with deliveries over the years and was certainly not expecting someone so professional and helpful; particularly at the end of the hot work week! He didn't hesitate for a moment to help me.
"He'll never know how 5 minutes out of his day made the world of difference to me.
"He wouldn't even take a cold bottle of water for the road. He just smiled, said I was welcome and went on his way.
"Please give him my sincerest thank you once again. If I'm ever in need of a freight company, because of his 5 minutes, I will make certain I use Reddaway."
—Vickie Kress, Kingman, Ariz..
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News & Other Services
Montana safety award goes to Reddaway
On Aug. 20, the Motor Carriers of Montana recognized Reddaway for outstanding achievement in highway safety, presenting us the 2009 second-place award in the 1,500,001-2,500,000 miles category. Gary Fort, Billings, Mont., service center manager, was on hand to accept the award on behalf of our company.
The award is determined by the number of recordable accidents in Montana, as identified by the Department of Transportation, and by the number of miles driven in Montana during a calendar year. The Motor Carriers of Montana association annually presents awards in six different categories based on fleet mileage. Reddaway competes in the category second-highest in miles driven. The award is part of the Great West Casualty Fleet Safety contest.
"Every day, our professional drivers face natural and man-made challenges on the roads," says T.J. O'Connor, Reddaway president. "They must know their equipment, stay current on procedures, and practice safe driving on every run. It's a great honor when this hard work is recognized. I hope our customers will join me in congratulating our Montana drivers on this important highway safety achievement."
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Manufacturing growth continues
In the United States and internationally, the manufacturing sector expanded during August. In the United States, this marks the 13th consecutive month of expansion for the sector. According to the Institute for Supply Management, its manufacturing index rose from 55.5 in July to 56.3 in August (a reading above 50 indicates growth).
NAFTA trade volume up
The Transportation Department reported that June trade using surface transportation between the United States and Canada and Mexico was up 4.6 percent in value over the prior month, and up 37.6 percent over the same month in 2009. Surface transportation trade between the United States and Canada totaled $42 billion for June; surface transportation trade between the United States and Mexico was at 27.8 billion.
Consumer confidence up slightly
The Conference Board's Consumer Confidence Index for August was at 53.5, up from 51 in July. The August 2009 reading was 54.5.
"Consumer confidence posted a modest gain in August, the result of an improvement in consumers' short-term outlook. Consumers' assessment of current conditions, however, was less favorable as employment concerns continue to weigh heavily on consumers' attitudes. Expectations about future business and labor market conditions have brightened somewhat, but overall, consumers remain apprehensive about the future," says Lynn Franco, director of the Conference Board's Consumer Research Center.
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Tips to Make Your
Revised BOL for shipping hazardous materials
Beginning Oct. 1, 2010, some hazardous material shipping documents may require a contact name or contract number in addition to the 24-hour emergency response telephone number.
Reddaway is ready for those shipments with a revised bill of lading form. This new version is available as a paper form, via EDI, and on our Reddaway website.
For more information, go to reddawayregional.comor call 1-888-420-8960.
Website enhancement makes quick work of creating a BOL
Registered users of reddawayregional.com are finding new ways to simplify their shipping activities with Reddaway.
Now, when you create a bill of lading (BOL) from the Rate Quote or Pickup tools on my.yrcregional.com, the destination ZIP code transfers to the BOL. The system automatically searches your Address Book for locations with the same destination ZIP code, and displays matches in a drop down list. If only one location matches the destination ZIP code, its address automatically populates the fields.
Creating a BOL online gives you the option to simultaneously schedule a pickup, print a PDF of the bill of lading and print a shipping label. The electronic BOL data integrates into the Reddaway systems, which minimizes key-stroke billing errors and improves data integrity for detailed tracking information on the shipment.
Not a registered user? Sign up today!
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A Place Reddaway Calls Home
Nine years after the California Gold Rush, all it took was a small gold strike at the base of the Rocky Mountains to start a great city on the South Platte River: Denver.
Today, the city named after a Kansas Territorial governor, James Denver, offers breathtaking views of nature's magnificence and human achievement. It takes a visit to the outdoor deck on the west side of the Denver Museum of Nature & Science to put it all in perspective—lake, city skyline and mountains.
The influence of gold, silver and the mountains which hid them can be found throughout the city. The Colorado state capital building? That's gold leaf covering the dome. Situated one mile above sea level, it is against Colorado law to build any structure that would block the view of the mountains from the capitol building.
The Denver Mint, opened in 1863, made it easy for miners to sell their gold nuggets for the production of coins. While our jingle no longer contains the precious metal, a tour of the mint will show you how 32 million coins are made each year.
When the Brown Palace hotel opened in 1892, its opulence flaunted the region's riches. Rumor has it that when President Howard Taft first saw the hotel's amazing eight-story atrium, he was speechless for a full 10 minutes. Imagine, a speechless politician!
And when the Union Pacific Railroad skipped Denver on its transcontinental railroad, Denver citizens stood up. Together they raised the money to build their own railroad which would connect with the Union Pacific in Cheyenne.
The Mile High City is a place Reddaway calls home, with next-day service out of Denver reaching as far as Billings, Mont., and Salt Lake City. Almost 130 people work out of this 80-dock door service center, making it one of the largest operations in the Reddaway system.
Only more impressive than the size of the Denver facility is its service levels: On-time deliveries consistently reach or exceed the 98 percent level.
Safety also is taken very seriously. Jim Whitbread, service center manager, is justifiably proud of a nearly three-year safety record of no lost-time injuries.
"A service center is only as good as the people who work here. We're blessed with a great team of dedicated employees. When we work safely, we make sure we have the best people in place to serve our customers."
For more information or to schedule a shipment, go online at reddawayregional.com or call us at 1-888-420-8960.
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