In the April Issue
 
What's New
News & Other Services
Industry News
Tips
A Place Reddaway Calls Home

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— Our Reddaway website (reddawayregional.com)

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— Find the Reddaway service center nearest your location.

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Complete Canada Coverage

Reddaway western U.S. and Canada coverage map

With complete Canada coverage and the most next-day shipping lanes to and from Western Canada in the industry, Reddaway goes beyond crossing the border.

Find out more at reddawayregional.com.

Reddaway western U.S. and Canada coverage map

Hey, batter batter

At last! It's baseball season!

No matter what team you're cheering for, when it comes to next-day service, no one hits home runs like Reddaway!

Visit us online or call us at 1-888-420-8960.

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Are you a Reddaway Rewards member?

Rewards members enjoy special savings when they ship more with Reddaway.

To learn about Reddaway Rewards, talk with your Reddaway account manager today.

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News From YRC Worldwide!

Subscribe to YRC Worldwide Insight and stay up-to-date on the latest financial updates, company videos, FAQs, industry insights, case studies and more.

It's easy to Sign up for YRC Worldwide Insight email updates. Haven't checked out YRC Worldwide Insight on the web yet? Visit today.

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Get the latest looks at the YRCW Connection Company Store

Check out our updated Reddaway merchandise, now available at the YRCW Connection Company Store. Order online:
www.yrcwconnection.com

Shirts, caps, gloves . . . our online store offers handy reminders to make Reddawayyour first choice for fast, efficient, claim-free service.

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What's New at Reddaway

Eureka! It's Reddaway for California next-day service

Reddaway tractor-trailer, guaranteed options, California state seal, Reddaway coveraage area mapDiscover for yourself why Reddaway is the leader in next-day service in California:

Reddaway has supported California supply chains for more than 25 of its 91 years of history. We understand the state's complex markets and what that means for transportation.

Our California service comes with the expertise Reddaway is recognized for throughout the West: 97 percent on-time deliveries, the lowest claims and our best-in-class Customer Care Group customer service team.

Make Reddaway your trusted total-service partner for next-day shipping to, from and within California. Call 1-888-420-8960, or simply go  online to schedule your next shipment!

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News & Other Services

Stress-free Hawaiian shipping

Palm tree on beach. Aloha Reddaway!It's been a year since we launched our service to Hawaii, and customers are saying "Aloha, Reddaway!" for good reason.

With a single point of contact and single invoice that includes pickup at origin, drayage to the Port of Long Beach, trans-ocean transportation, final delivery and everything in between, Reddaway has made shipping to Hawaii simple and sure-fire.

Our Hawaii service features twice-weekly sailings from Long Beach and coverage of more than 98 percent of the Hawaiian population.

You get the flexibility of a freight forwarder with the reliability of Reddaway! You also get shipment tracking, from pickup to delivery, through reddawayregional.com.

While we can't promise you a tropical vacation, we can make your shipping to Hawaii stress-free.

To learn more, complete the customer information form or contact our Customer Care Group at 1-888-420-8960 (option 2).

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Industry News

Existing-home sales fall

brick home with for sale sign in front yardIn its March report, the National Association of REALTORS® reported a 9.6 percent decline in existing-home sales for February.

Regionally, existing-home sales dropped 7.2 percent in the Northeast, 12.2 percent in the Midwest, 10.2 percent in the South, and 8.0 percent in the West. Existing-home sales include completed transactions for single-family, townhomes, condominiums and co-ops.

Decline in consumer confidence

checkbook register, calculator, reportBloomberg's Consumer Comfort Index fell unexpectedly to lows not seen since March 2010. The report suggests consumers now are concerned about rising food and energy prices (primarily the cost of gasoline) at a time when job growth is still slow in the country. There also are spillover concerns regarding the effect of the Japan earthquake. The automotive industry already is facing certain temporary plant closures because of spot parts outages.

These types of events weigh on the consumer psyche and affect their confidence that economic conditions will continue to improve.

Increases in Producer Price Index

calculator on financial reportThe Bureau of Labor Statistics reported in March that the Producer Price Index for finished goods, intermediate materials, supplies and components and crude materials all rose in February.

On a seasonally adjusted basis, finished goods increased 1.6 percent. Intermediate materials, supplies and components were up 2.0 percent, the largest increase since July 2008. Crude materials advanced 3.4 percent in February.

Container volume up at Ports of Los Angeles and Long Beach

map pin marking Long Beach portImports for February were up slightly at the ports of Los Angeles and Long Beach (3.2 percent and 12.4 percent, respectively) compared to the prior year. Exports were up 1.6 percent from LA, and down 1 percent from Long Beach, compared to 2010.

China is the largest trading partner for these ports, and its annual lunar New Year celebration, which closes factories for two or three weeks, affected port activity.

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Tips to Make Your Life Easier

Expanded online tracking tools

Woman wearing headset with Reddaway home page on screen behind herNo more wondering how your supply chain is moving! With the convenience of our expanded online tracking tools, Reddaway now helps you keep close tabs on all your inbound, outbound or third-party shipments with our Email Shipment Status tracking report, available on reddawayregional.com.

This new capability expands the PRO-based tracking and notification functions many customers already count on to keep them aware of shipment movement.

When you create your account's online subscription for Email Shipment Status Tracking, you decide at which point(s) you would like to receive automatic electronic notifications about your shipments: at pickup; shipment's arrival at our destination service center; when a delivery appointment is made; when the shipment goes out for delivery; or when the delivery is complete.

In addition to the email alerts, you also can view an online summary of your subscription notifications, letting you see at a glance a history of your shipping activities.
 
Registered users can find the Email Shipment Status tracking tool in the Tracking drop-down menu at the top of the page. Or check out all the tutorials available online and learn how Reddaway e-tools can help you work smarter.

Delivering an exceptional customer experience

Reddaway coverage map, Jim Allgaier, tractor pulling twinsJim Allgaier has been with Reddaway a little less than a year, but with 36 years in the industry, he is passionate about transportation. "I joined Reddaway because of its exceptional customer service. For 91-plus years, Reddaway has been a premier carrier and that attracted me to come here . . . that and the people."

As an area sales director, Jim is responsible for the company's revenue attainment for Central and Southern California.

"Reddaway has always been known for its next-day service in the Pacific Northwest. Customers in California need high-quality, next-day service, too, and I want them to think 'Reddaway' when they think 'intra-California shipping.' Reddaway is the next-day expert in the West, not only the Northwest," says Jim.

"We also work closely with YRC Worldwide," Jim explains. "Therefore, there are corporate customers in cities all across the country that we help with regional transportation solutions. For example, there's a company in the Carolinas that's looking at our Fontana, Calif., service center as a distribution point for reaching the Western states. We're set up to handle their truckload shipments and deliver them next-day, and they don't have to invest in the brick and mortar of a distribution center."

"Every company says it, but it's true in our case. It's our people who make the difference at Reddaway," says Jim. "We've been through some challenging times over the past few years, and the people here are fighters, ready to take on the challenges. Do we miss on occasion? Yes. But day after day we find a way to deliver service better than anyone else."

Jim acknowledges that it's a balancing act for the company to deliver exceptional service and retain profitability. "We're always going to land on the side of service. That's how we built our brand. And we believe that approach brings great value to customers."

Jim is just one example of the people and service that keep customers coming back to Reddaway.

Experience Reddaway service for yourself: To schedule your next shipment, go to  reddawayregional.com or call our Customer Care Group at 1-888-420-8960.

And now, a word from one of our customers . . .

Sue VanRuff"Chuck King was the nicest guy; so helpful; courteous, friendly, chatty, gracious—he made my day!

I have a hunch he is like that all the time.

He represents your company extremely well."

—Sue VanRuff, Greater Maple Valley-Black Diamond Chamber of Commerce

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A Place Reddaway Calls Home

Boise, Idaho

Boise highlighted on Idaho map, sites of interestGateway to the Rocky Mountains and nestled along the Boise River, Boise is a paradise for those who love the outdoors. During the winter, Bogus Basin is known for its downhill skiing, tubing, Nordic and snowshoe trails and terrain parks. Come summer, it's hiking and biking in the mountains, or rounds of golf under beautiful blue skies.

If water draws you, then Boise is the place. Enjoy cooling water as you float or fish the Boise River, and catch a glimpse of birds, animals and plants in an inner-city habitat. For the more adventuresome, the Payette River provides abundant kayaking, white-water rafting and awesome views.

Don't forget, Boise is the capital of Idaho, and there are plenty of urban activities to fill your days, such as the Basque Museum and Cultural Center, Idaho Historical Museum, World Center for Birds of Prey and Zoo Boise. Stroll, power walk or bicycle along the city's 23-mile Boise River Greenbelt.

Reddaway has called Boise home since 1990. The service center delivers next-day service as far as Seattle and Tacoma, Wash.; Salt Lake City; and Reno, Nev. However, because Boise is primarily a consumer area with little manufacturing, the 32-dock door center typically handles more inbound than outbound shipments.

Service center manager, Mike Stephenson will tell you that makes Boise a competitive market when it comes to customer service, "We have to stay on our game or we'll lose out on business. Every day we prove our dedication to customer service."

Mike talks about the Boise team with pride, "It's a special group of people, a well-established group with so many outstanding employees. We have an Operations manager, Mac Jones, who would rather have a tooth pulled than leave a shipment behind. Really, everyone's on the same page."

For more information on our Boise service or to schedule a shipment, talk with a Customer Care representative at 1-888-420-8960 or go online to reddawayregional.com.

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regional expertise: leaders in next-day delivery | quality handling | on-time performance