Tips to Make Your
Go online before you ship
How you begin a project often influences how well it ends. The same logic applies to your transportation activities.
When you take advantage of our online tools, you'll find information to make smart decisions based on your business needs, including:
- Transit times that help you plan your shipping. Enter the origin and destination ZIP codes, and the date the shipment will be ready for pickup; you'll see a range of service levels from which to choose.
- Rate quotes for registered users, which are based on your pricing program. That means no surprises and better budget management.
- The nearest service center and contact information,along with color-coded maps, which quickly communicate standard service levels for your destination.
- All the forms you need for domestic and cross-border Canada shipping.
Next month in Reddaway Today, learn about the advantages reddawayregional.com offers when you ship.
Delivering an exceptional customer experience
Jeff Payne, professional driver, remembers quite vividly the day he was first urged, and not in a subtle way, to compete in the national truck driving championships.
"I had just joined Reddaway back in 1993 and my terminal manager pushed me real hard to compete," Jeff says. "Looking back, I'm very grateful he did that. The competition is in my blood now, and I won't quit anytime soon."
Jeff's competitive fire is the company's gain.
In late August, he made company history, becoming the first driver to win his class at the annual National Truck Driving Championships. The Cedar City, Utah, resident took the top prize in the Twins Class competition. It was his first national championship in 11 consecutive attempts.
His dad owned a trucking company, so it only seemed natural for Jeff to start out in the transportation industry 25 years ago. Reddaway has been like family to him over the last 18 of those years, and he says he wouldn't compete for anyone else.
"I love Reddaway, and they've been great to me," Jeff says.
"They're a first-class company from the top down, and I was so happy to represent my co-workers in taking home the top prize in my class."
When asked what he did differently this year in Orlando to finally become national champion, he cited two things: persistence and great coaching and support from his wife, Rhonda.
To compete at the nationals, drivers must be acciden- free for a full year leading up to the event and place first in their state-level driving championship.
"I know I was at the bottom of the pack before the drive-offs in Orlando, and so I was just hoping at that point to place second or third," Jeff said.
"But I was a lot calmer this year and kept my composure. I didn't get all worked up, and that paid off for me big-time."
For the past two weeks, Jeff has received congratulations from family, from business colleagues and even from drivers at competitor companies.
"It feels great to get the recognition from a wide circle of people," Jeff said. "It certainly puts a smile on my face when I'm heading down the road."
Jeff is just one example of the people and service that keeps customers coming back to Reddaway.
Experience Reddaway service for yourself: To schedule your next shipment, go to reddawayregional.com or call our Customer Care Group at 1-888-420-8960.
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