I’m the office manager of a roofing company, and our shipments almost always require the use of our forklift, so they can’t just be dropped off in a side yard if nobody is here. We’re open 9-3 and I’m usually here by myself. Phil is great about calling me when he knows he can’t get here by 3, and gives me an ETA so I can either plan to stay late or arrange for one of our crew to be here. I think it’s very thoughtful and helpful of him to go this extra step to help me keep things running smoothly. He is extremely friendly and obviously cares about doing a great job in every aspect.