Service Failure Reimbursement Policy

Due to the unprecedented national COVID-19 impacts and based on the unpredictable local and national climate with respect to rest in place orders and business closures we regret to inform our customers that YRCW companies cannot offer reimbursement for service failures on shipments picked up on or after Wednesday,  March 25, 2020 until a yet to be determined future date.

Our Tariff 100 rules will be updated as well to reflect this change. We will continue to offer these services throughout the time period and will monitor for reinstatement at a prudent time.

The majority of Guaranteed shipments will not experience a service failure and will not be affected by this change. These shipments will continue to receive additional monitoring and operational priority