I have freight in the network what do I do?

Please contact Customer Care by calling 800-610-6500 or email us to make arrangements for getting your freight. Please have your 9-digit Pro Number ready.

Can I go to the terminal directly to pick-up my freight?

No, please contact customer care to make arrangements before going to the terminal.

Can I contact the terminal directly?

No, please contact customer care to make arrangements.

I have multiple shipments what do I do?

No problem. We recommend using a national carrier for all the shipments, rather than using multiple carriers.

Can I send a co-worker or another carrier to pick-up my freight?

Yes, but you will need to make arrangements with customer care first and also complete a letter of authorization giving that person or carrier authorization.

I can’t get through over the phone

We apologize but we are experiencing higher call volumes and longer hold times. Please be patient our team is working diligently and will be happy to assist you. Our team is available 7 am – 7 pm CST Monday – Friday.

For other contact information, please visit Contact Us.